Privacy Policy

1. Information We Collect

To coordinate rapid on-site emergency water extraction, we collect information that you directly provide when contacting our dispatch center or submitting an online service request:

• Contact Information: Full name, primary telephone number, email address, and preferred contact method.
• Property Location Data: Physical service address, city, state, and 5-digit zip code required to dispatch the nearest mobile extraction unit.
• Loss & Service Information: Description of the water intrusion incident, suspected water source, estimated water depth, affected rooms, and structural materials involved.
• Insurance Claim Information: Insurance carrier name, policy number, and adjuster contact details when requested by you to assist with Xactimate moisture logs and documentation.
• Technical Usage Data: Standard web server logs, including anonymized IP addresses, browser types, operating systems, and page navigation patterns collected through essential website functionality.

2. How We Use Your Information

Information collected is used strictly for operational and service delivery purposes:

1. Emergency Service Dispatch: Directing the closest mobile extraction crew and specialized equipment to your physical property address.
2. Operational Communication: Calling or sending SMS status updates regarding technician arrival times, emergency safety instructions, and post-extraction scope reviews.
3. Insurance Documentation Support: Compiling technical moisture logs, photos, and extraction reports requested for claims verification.
4. Customer Service & Inquiries: Responding to pricing questions, service area availability, and feedback.
5. Website Optimization: Ensuring fast page load performance, security, and accessibility across desktop and mobile devices.

3. We Do Not Sell Your Personal Information

Water Extract Pro does not sell, rent, lease, or monetize your personal information to third-party data brokers, marketing agencies, or unrelated commercial organizations. Information is shared solely with authorized service technicians, verified local dispatch partners, and necessary technological infrastructure providers directly involved in fulfilling your emergency extraction service request.

4. Telephone & SMS Communication Terms

When you call our dispatch line or provide your telephone number through an emergency request form, you consent to receive direct telephone communications and operational text messages (SMS) related specifically to your emergency extraction service.

• Message Frequency: Message frequency varies based on active dispatch status and technician coordination.
• Opt-Out: You may opt out of non-emergency text communications at any time by replying "STOP".
• Standard Rates: Message and data rates may apply depending on your wireless carrier.

5. Cookies and Tracking Technologies

Our website utilizes standard, non-invasive cookies and similar browser storage technologies to maintain site security, optimize mobile responsiveness, and analyze aggregate traffic trends.

• Essential Cookies: Necessary for basic website navigation, form submission, and regional routing.
• Analytical Cookies: Anonymously track visitor engagement to help us improve page load speed and user experience.
• Browser Controls: You may configure your web browser settings to block or delete cookies. Note that disabling cookies may affect some interactive features, such as our localized zip code search tool.

6. Data Security & Storage

We employ industry-standard administrative, technical, and physical safeguards to protect your personal data against unauthorized access, loss, misuse, or alteration. All electronic transmission of contact and form data is encrypted using standard Secure Sockets Layer (SSL) and Transport Layer Security (TLS) protocols. While we take every reasonable measure to protect your data, no method of electronic storage or transmission over the internet is completely infallible.

7. Third-Party Links

Our website may provide hyperlinks to third-party resources, such as government weather portals, industry standards organizations (e.g., IICRC), or mapping services. We do not control the privacy practices or content of these external sites and recommend reviewing their independent privacy policies.

8. Children's Privacy

Our services and website are intended strictly for adult property owners, tenants, and facility managers. We do not knowingly solicit or collect personal information from individuals under the age of 18.

9. Updates to This Privacy Policy

We may periodically revise this Privacy Policy to reflect operational changes, technological improvements, or legal requirements. Any modifications will be posted to this page with an updated "Last Updated" timestamp.

10. Contact Us Regarding Your Privacy

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our team: